Dr. Deborah Nixon, a consultant, educator, speaker- has a vision. The vision of authenticity which arises from a place of trust within the self and a place of trust within the institutions we all interact with. Trust is at a deficit these days and we are all paying the price for that deficit. There is cynicism in our public and private interactions and it exacts a cost- financially, emotionally, and societally. Dr. Nixon’s mission is to reduce or eliminate that cost so that we can move beyond the suspicion and on to the building of profitable and authentic relationships.
Dr. Nixon has researched trust and its impact on individuals and society since 1994. She has conducted hundreds of hours of interviews with CEOs, managers, factory workers, citizens, investors and regulators. She understands what drives people to trust and what happens when trust is breached. Her research led to her doctoral thesis, The Role and Meaning of Trust in Financial Institutions and has presentations of her work to both public and academic conferences.
This led her to develop on-line assessment instruments which measure trust in a variety of ways. Trust Pro predicts trustworthiness in the individual while the Organizational Trust Index measures trust in organization, manager and co-workers.
She has also conducted studies on the effectiveness of the organizational change process and the factors that inhibit the successful implementation of change strategies. This work naturally led her to listen carefully to the stories of countless workers, managers, union leaders and executives about what the change process meant to them and its impact on their working and personal lives.
Dr. Nixon has assisted clients in the assessment of the effectiveness of change programs and processes. She has conducted many program reviews, evaluations and value for money audits. She has consulted to senior executives on strategy, always with a focus on the impact of change on the people linked to the organization. She has consulted to government on the implementation of regulatory change and reform and issues of regulatory compliance.
Dr. Nixon has been a professor of Organizational Change, Organizational Behaviour, Organizational Ethics, and Communication in Organizations at York University, Ryerson University and Seneca College. She is a skilled facilitator, mentor and coach as well as an experienced and knowledgeable researcher and consultant with a unique understanding of the link between customers and employees and the importance of managing a client’s reputational risk.